The customer agrees to the following terms and conditions. By placing an order the client is authorizing the company to purchase the required gift in his name and on his behalf and take all the necessary steps to hand-over the gift to the receiving party. While rendering the service the company is acting only as an authorized representative of the client and not as his agent or in any other capacity. The company shall be handling the material only as a service provider and its liability shall be restricted to that of a bailey under the contract Act.

Ever Exotic: The company providing the delivery service.Customer: The person using the delivery service and ordering the gifts for the recipient.Gift/s: Products ordered by the customer to be delivered.

All gifts in the Fresh Flowers, Gourmet sections and items containing above products in the combo section and gift baskets section.

The gifts delivered to the recipient will be generally as per the description of the article, as per the picture chosen by the customer.There may be variations in appearance and colors especially in the perishable goods.The non-perishable articles may also have variations as many are hand made. The customer agrees to the variations and understands the nature of the variations and allows Ever Exotic to deliver a product, which that similar to the product picture exhibited on the web-site. Flowers specified in the arrangements shown may differ as per the seasonal availability. If the Flowers specified in the arrangements are not available suitable alternatives will be used.

All prices are in Indian Rupees and US Dollars. Payments will be accepted in Indian Rupees as well as US Dollars and charged to the credit card/ debit card/ charge card or bank account in specified currency.

Ever Exotic accepts Visa and MasterCard and also accepts payments through net banking for Indian customers having account with HDFC Bank, ICICI Bank, Citibank, IDBI Bank, UTI Bank, Centurion Bank, The federal Bank and Global Trust Bank.

All transactions are secured, powered by CCAvenue, which is our Authorized web retailer. Customers' entire credit card Authorization is done using ICICI E-PAYMENTS LTD.(PAYSEAL) High End Secure Payment Gateway. CCAvenue uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption . CCAvenue is registered with Verisign, the world's best and most trust worthy Net Authentication Agency. Customers enter all their personal information and credit card details on CCAvenue's secure server and the same is encrypted before it is transmitted over the Internet to the PAYSEAL payment gateway

The credit card information never comes to us. We just get the payment receipt information. CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

If the ordered product is out of stock and Ever Exotic is unable to deliver the gift, a complete refund will be made to the customer. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc caused due to the non-delivery and non-availability.

Is when Ever Exotic attempts to deliver the gift, and is unable to do so due to either:

If the delivery is made after 3 days of the "preferred date" a 100% discount will be refunded to the customer. This is provided Ever Exotic made no delivery attempt. In case a delivery attempt was made and could not be delivered due to either a wrong address or no one at home, no refund will be given.

If Ever Exotic attempts a delivery, and cannot do so as no one is at home, Ever Exotic will leave a 'delivery note' at the address.

Perishable goods - The recipient will be able to collect the gift from the Ever Exotic office that will be mentioned on the delivery note. The perishable goods will be held for 24 hours. Also, the perishable goods can be left with a neighbor provided we have received instructions from the customer on the order form in the comment section. No refunds or cancellations will be made for perishable goods.

Non-perishable goods - The gift will be returned to the Ever Exotic office in Bangalore. In the unlikely event the gift is unable to be delivered due to no one being at home we will return the goods to the Ever Exotic office in Bangalore. The customer will be informed. The goods will be held for 15 days at the office. No refunds will be given to the customer. The only exception will be if the value of the gift exceeds INR 2000 (Indian Rupees Two thousand only) or $40 (US Dollars forty), an INR 2000 or US $ 40 cancellation charge will apply and the balance returned to the customer.

Ever Exotic shall try to deliver the gift on the 'preferred date'. Please allow the minimum time required for delivery as specified in each category. Gift deliveries shall be made within three to seven working days in India provided the time specified for that category of gifts is not more. Delivery shall be made on the 'preferred day', or a day earlier or later if it coincides with a festival day or a national/regional holiday. Delivery shall be made in the course of the day, and the customer agrees to refrain from requesting for deliveries at very early or late hours of the day. All attempts will be made to deliver at the specified time on the preferred date of delivery but Ever Exotic will not be responsible if the gifts cannot be delivered at the specified time.

Once a gift is ordered the customer cannot cancel it. The reason being that the system immediately processes the order and sends shipping instructions. Due to the high volume of transactions it becomes difficult to cancel the orders. In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order without any cancellation charge.

On cancellation of an order after it has been processed by Ever Exotic and not yet delivered, the cancellation charges will be as follows:

Perishable Gifts - Cancellation charge - 85 %, refund to customer 15%.
Non Perishable Gifts (all others categories, except above) - Cancellation charge - 70%, refund to customer 30%.
Once a delivery attempt is made, no cancellation will be accepted and no refunds will be made.

Perishable Gifts - Ever Exotic does not provide any warranties.
Non-perishable Gifts - Warranties are provided by the suppliers of the gifts in certain items. The customer agrees that the customer service issues regarding the products (gifts) will be taken up with the manufacturer directly. Ever Exotic will pass on any warranty cards if available to the recipient of the gift at the time of delivery.

All and any disputes related to "Ever Exotic" service shall be subject to the jurisdiction of Bangalore (India) courts.